Do you get your kicks out of smart or intelligent products or services? I for one find them fascinating and get thrilled when Amazon.in or bigbasket.com recommends items that I’m likely to be interested in based on my previous purchases or when my Android phone keeps track of the flight I need to take. I find such information convenient whereas an Amazon ad featuring a book I searched for on their site, popping up on a news portal is downright annoying. The key is to be non-intrusive and give the user the impression that they are in control. An in—your-face approach will not work.
I came across two companies with very smart ideas and the outcomes are value-adding. The companies operate in different spaces and have used analytics in entirely different ways to grow their business.